Service area expectations
The homeowner side of this platform makes a specific promise: enter a ZIP and get an honest answer about whether it is covered. That promise only holds if contractor coverage claims are honest too.
These are the expectations that come with a territory.
Claim only what you will actually drive
Coverage is stated in your own words at onboarding, county by county, and requests route by ZIP against it. The standard is simple: claim counties you will genuinely serve within your normal scheduling window.
Over-claiming is tempting and self-defeating. A request from a county you will not realistically travel to becomes a homeowner who waits, calls, and eventually reports that nobody responded — which costs the network its credibility and costs you the county.
Respond, even when the answer is no
A routed homeowner has agreed to be contacted by up to three contractors and is expecting calls. The single most damaging outcome is silence, because it leaves them assuming the network failed rather than that one contractor was busy.
If you cannot take the work — booked out, wrong foundation type for your crew, outside your comfort zone — say so quickly. A prompt decline is a good outcome. An unanswered request is not.
Keep credentials current for every state you claim
Credentials expire. In bistate metros they differ by side of the line, and a credential valid in one state does not authorize paid work in the other.
If a credential lapses, routing for that state stops until it is current again. This is not a punitive measure — it protects you as much as the homeowner, since work performed for compensation without the required credential is a problem you do not want.
Coverage adjusts to reality
Counties come off a roster when routing into them produces consistent silence. Counties get added when you tell us your capacity has changed. Neither requires a contract renegotiation.
The coverage claim is meant to be a living description of where you actually work, not a marketing footprint. Treat it that way and the routing works for both sides.
Service area expectations: contractor questions
What if I am booked out for six weeks?
Tell the homeowner promptly. Many are working to a transaction timeline and will move on; some will wait for a contractor they trust. Either outcome is fine. What causes harm is not responding, because the homeowner cannot distinguish "booked" from "ignored" and neither can we.
Can I claim a county I only serve for larger jobs?
It is better to claim it and decline the small ones promptly than to leave it off entirely, provided you actually respond. If you would rather not field those calls at all, leave the county off — an honest gap is preferable to a coverage claim that mostly produces declines.
What happens if my credential lapses?
Routing for that state stops until it is renewed and verified. There is no penalty beyond the pause. Tell us when it is current again and routing resumes — this is treated as an administrative matter rather than a performance issue.
More for contractors
- Territory philosophy — County-level territories, capped rosters, and honesty about exclusivity.
- How we match homeowners — ZIP to territory, coverage claims, rotation, and a hard cap of three.
- Contractor success guide — Five habits that convert referred homeowners into signed work.
- Contractor FAQ — Costs, exclusivity, volume, credentials, contracts — answered plainly.
State requirements
Credentialing and disclosure rules differ by state, and each state page states the credential we verify before routing anything to you.
Claim what you serve, answer what arrives, keep the credential current. Those three expectations are the whole contractor-side obligation, and they exist because the homeowner-side honesty promise depends on them.
Sources
- U.S. EPA — Radon
- U.S. EPA — Consumer’s Guide to Radon Reduction
Set your coverage honestly from day one
Tell us the counties you genuinely serve and the credential you hold for each state. That is the entire coverage setup.